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- Senior Media/Helpdesk Specialist (Three Positions)
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Senior Media/Helpdesk Specialist (Three Positions)
Department: Telecommunications/Grants (Dept)
Palomar College
Date Opened: 07/15/2024
Close Date: 07/29/2024
Primary Function:
Provides a variety of technical support to California Community Colleges (CCC) system users of Telecommunications and Technology Infrastructure Program (TTIP) South system-wide projects and services, including 3C Media Solutions and the Professional Learning Network; assists faculty and staff in making effective use of multimedia systems including YouTube, portal websites and video conferencing; develops, conducts and coordinates group and on-line training programs which support the effective use of technologies by CCC system administrators, faculty and staff; provides technical support for development of web content and live technical support during online sessions.
Salary:
$5,955.92
Benefits:
In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.
- Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution)
- Vacation, sick leave and 25 paid holidays
- $80,000 employee term life/accident insurance policy (additional buy up options available)
- Employee long-term care insurance
- Employee Assistance Plan (EAP) - Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
- Additional buy up options available for other voluntary insurance benefits
- Enrollment in CalPERS (California Public Employees Retirement System)
The estimated maximum value of this employer-paid benefits package is approximately $41,360 annually.
Minimum Qualifications:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:
- Experience: Three years of experience in providing technical customer support and/or training either online or in a helpdesk environment.
AND
- Education: Equivalent to an associates degree from an accredited college or university with major coursework in telecommunications, business administration, computer science or a related field.
NOTE:
- For work experience, a "year" is defined as equivalent to 40 hours per week for 12 months.
- Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelors degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.
- Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at www.naces.org, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.
Diversity Statement: Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.
Palomar College is committed to diversity, equity, inclusion, access and antiracism. We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:
All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
To Apply: Visit https://palomar.peopleadmin.com/postings/23786 for full details and required application materials.
About the District:
Palomar College, founded in 1946, is a comprehensive, two-year community college that serves the greater North San Diego County region. Palomar College offers over 200 associate degrees and certificate programs to approximately 25,000 full- and part-time students. A favorite in the community among local institutions of higher education, the College is recognized as one of the top 100 Colleges and Universities in the nation for serving Hispanic students. Palomar College is just 12 miles from the Pacific Ocean and 30 miles away from all of the exciting cultural activities that San Diego has to offer.
Palomar College is an Equal Opportunity Employer (EOE).
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